360 Advantage Service Program
We, at 3Sixty Integrated, are dedicated to maximizing the return on your investment with expert technical support and operational efficiency through our service programs. Our array of service benefits ensure your unique security needs are solved with not only best-in-class security but also best-in-class service.
The Service Advantage
Our recommended premium service program, 360 Advantage, offers a distinct level of personalized attention and service coverage with additional ammenities. 360 Advantage provides expedited solutions to your urgent and non-urgent service needs with high-priority responses for minimal downtime, true peace of mind and a fixed cost for easy budgeting.
360 Advantage offers the following benefits:
- Discounted Service Rates
- Instant Equipment Replacement
- Expedited On-Site Repairs
- Preventive System Analysis
- Priority Installations
360 Advantage vs Standard Service
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360 Advantage
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Standard Service
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| SERVICE COST |
FIXED DISCOUNTED RATES*
Based on Project Size & Scope
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STANDARD RATES
Rates of $105 per Hour & $20 Trip Fee Apply
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| EQUIPMENT WARRANTY
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INSTANT REPLACEMENT
Equipment Immediately Replaced with No Additional Charges
Expedited Shipping Includes
Instant Loaners Available
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STANDARD WARRANTY
90 Day Parts & Labor
1 Year Manufacturer's Warranty
Manufacturer's Equipment Replacement 2-3 Weeks
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| SUPPORT |
PHONE SUPPORT & ONLINE SERVICE PORTAL
Submit Service Requests Online for Expedited Response Time & Real-Time Status
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STANDARD PHONE SUPPORT
Mon - Fri/9a.m. - 5p.m.
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| RESPONSE |
EXPEDITED ON-SITE REPAIRS**
Technician Guaranteed at Your Location within 24 Hours
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STANDARD QUEUE
Requests Placed in Standard Service Schedule
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MOVES, ADDS &
CHANGES
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PRIORITY INSTALLS
Expedited Installations on System Additions, Changes, or Moves
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STANDARD INSTALL
Requests Placed in Standard Installation Schedule
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| SYSTEM MAINTENANCE
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PREVENTIVE SYSTEM ANALYSIS
Technician will Routinely Review Your System Every 6 Months
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NONE
Can Be Requested at Standard Rates
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* Service Hours are between the hours of 9 a.m. - 5 p.m., Monday - Friday. After-hours service calls subject to a different rate schedule.
** On Most Items
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