When it comes to electronic security, protection goes beyond the devices and technologies that help keep businesses and people safe. The relationship you establish with your security integration partner plays an important role as well. When making decisions about electronic security strategy and technology, look for a security integration partner who exhibits the intangibles, like trust and transparency.
Think about it: What’s more important than developing and managing systems that keep people safe, whether in a school district, a hospital system, a campus, or a business complex? I’d venture a guess that the answer is nothing is more important — am I right?
As you develop your security program, you expect to have a high level of confidence in your security provider and the solutions they provide. But how is that achieved and how can you measure it? Let’s explore what to look for in a security integration partner.
1. A Partner Invested in Your Electronic Security Strategy and Your Future
When you hire a security integration partner, you don’t want them to simply install the equipment and walk away, never to be heard from again. That’s the very opposite of what a partner does. Instead, you want an expert who will stay in close communication with you, answering questions and providing assistance, long after the initial purchase and installation.
Ideally, you want to work with a forward-thinking integrator who knows how your systems will need to evolve to meet future needs. Think big picture and long-term when looking for a partner that fits your business culture and needs.
2. A Partner Who Understands Your Pain Points and Challenges
Every company and industry have their own unique sets of challenges. As such, no two electronic security strategies should be the same. Look for an integrator who will take the time to get to know you and your business well enough to make specific recommendations. Working with an integrator who takes the time to truly listen and research your industry will result in a more effective security solution for your business.
3. A Partner with an Established Track Record of Excellence
Most security integrators will claim they’re the best, but don’t take their word for it — do your due diligence to verify their reputation and performance. Leverage the power of the internet — a quick Google search and a visit to their social media channels can be eye-opening. Remember to ask for references and testimonials and invest the time to actually reach out and talk directly to some of their past or current customers. A reputable, results-oriented integrator will have work experience that speaks for itself and won’t hesitate to provide some resources while you’re deciding which security integration partner is right for you and your business.
4. A Partner Whose Culture Speaks to Passion
While culture might not be what you initially consider when looking for a security integrator, it is a critical factor that can impact how well a system performs and how strong the foundation is for your security infrastructure. A security integrator who takes pride in their work, encourages employee growth and development, and cares more about quality partnerships over quantity is one you want to work with. The top electronic security partners aren’t always the ones with the most customers. Instead, they’re the ones with the most satisfied customers, and that’s a key differentiator.
5. A Partner Who is Prepared for the Future of Security
Electronic security is continuously changing and evolving to meet business needs. The top security integrators know there is always more to learn, new products to try, and new solutions to test. Look for a partner who is committed to improving the knowledge of all their employees through classes, seminars, workshops, certifications, and other measures. You want to work with someone who stays up to date on the latest security issues and solutions — even ones they don’t offer — ensuring they have plenty of fresh options to offer customers.
When choosing a security integration partner, there’s much more to consider than just the electronic security solutions they provide — it’s about how they interact with you as their customer, how innovative they are in their thinking, and the level of customer service they offer. These are the intangibles that separate security companies from true security partners. I would love to talk with you more about this and how we can help you meet your security needs. Feel free to connect with me on LinkedIn or send me an email.
More sources on security services:
Does Culture Impact Quality in Choosing a Security Integrator?
What Does Certified Mean? Is Your Security Integrator Certified Or Qualified?
When To Change Out Your Security System: A Guide To Maintaining Enterprise Security